Remote Bilingual Spanish Customer Service

Job Summary

Providing exceptional service experiences, the fully remote Bilingual Spanish Customer Service Representative will handle customer inquiries, maximize sales opportunities, and maintain accurate customer records while working in a supportive and employee-centric environment.

Key responsibilities

• Handle customer inquiries and complaints efficiently
• Maximize sales opportunities through upselling and cross-selling
• Document and update customer records based on interactions

Required qualifications

• Minimum of 2 years customer service experience in a call center environment
• High school diploma required; college education preferred
• Experience supporting luxury brand products and services
• Excellent written and verbal communication skills in both English and Spanish
• Experience with diagnosing and troubleshooting consumer products