Job Summary
An online retailer of home goods, furniture, and decor has a current position open for a Remote Bilingual Spanish Customer Service Manager II.
Must be able to:
- Develop, manage and coach a team of bilingual supervisors who oversee bilingual customer service agents
- Analyze team performance to drive improvement in KPIs and close performance gaps
- Make decisions about business policies, managing risks and resolving employee issues
Qualifications Include:
- 3+ years of proven leadership experience effectively driving results of front line teams through direct reports
- Proven ability to close performance gaps through coaching and mentoring
- Proven ability to successfully provide relevant and immediate feedback in a complex environment to both supervisors and agents
- Strong problem-solving skills and the ability to think analytically while working in an fast-changing environment
- Bachelor’s Degree or equivalent customer-facing and management work experience
- Fluency in Spanish
