Remote Bilingual Spanish Customer Service Manager II

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Apr 13, 2021

This job expires in: 4 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An online retailer of home goods, furniture, and decor has a current position open for a Remote Bilingual Spanish Customer Service Manager II.

Must be able to:

  • Develop, manage and coach a team of bilingual supervisors who oversee bilingual customer service agents
  • Analyze team performance to drive improvement in KPIs and close performance gaps
  • Make decisions about business policies, managing risks and resolving employee issues

Qualifications Include:

  • 3+ years of proven leadership experience effectively driving results of front line teams through direct reports
  • Proven ability to close performance gaps through coaching and mentoring
  • Proven ability to successfully provide relevant and immediate feedback in a complex environment to both supervisors and agents
  • Strong problem-solving skills and the ability to think analytically while working in an fast-changing environment
  • Bachelor’s Degree or equivalent customer-facing and management work experience
  • Fluency in Spanish

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