Job Summary
A technology-enabled healthcare services company is seeking a Remote Bilingual Spanish Emergency Response Call Center Quality Assurance Auditor.
Core Responsibilities Include:
- Maintaining expertise for Care Rep III duties and responsibilities
- Learning material and pass required tests for TMA Five Diamond certification
- Monitoring high volume of medical alert, secondary alarms, and inbound phone calls with genuine concern
Skills and Requirements Include:
- Required High School Diploma or GED
- Ability to work flexible hours and overtime when needed
- Self-motivation and the ability to work independently and with teams
- Proficient in the use of Word, Excel, Outlook, and PowerPoint
- Excellent oral and written communication skills
- Proficient in managing multiple tasks as the same time
