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Remote Bilingual Spanish Global Escalations Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, May 10, 2023
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A global social-networking company is seeking a Remote Bilingual Spanish Global Escalations Specialist.

Individual must be able to fulfill the following responsibilities:

  • Investigate bug and app functionality reports
  • Perform RCA (Root Cause Analysis) to reduce the number of escalations that we receive

Must meet the following requirements for consideration:

  • Excellent oral and written skills in English and Spanish
  • Minimum 2+ years experience in a customer service team
  • Experience in RCA (Root Cause Analysis) and technical troubleshooting

COMPLETE JOB DESCRIPTION

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