Remote Bilingual Spanish Healthcare Inbound Call Center Representative

Location: Eastern Time

Compensation: To Be Discussed

Staff Reviewed: Fri, Oct 30, 2020

This job expires in 3 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Education Level: Some College, Bachelors

Job Summary

A health insurance company needs applicants for an opening for a Remote Bilingual Spanish Healthcare Inbound Call Center Representative.

Candidates will be responsible for the following:

  • Taking as many as 75 calls per day from Medicaid customers who have questions about their health benefits
  • Assisting them with PCP changes, locating Providers/Specialists, benefit coverages, authorizations

Position Requirements Include:

  • High School Diploma or equivalent
  • Must be bilingual in English/Spanish with the ability to read, write and speak fluently in English and Spanish
  • Must reside in the Eastern Time Zone, within the United States
  • Customer service experience
  • Fluency in computer navigation, email, chats, efficient typing skills, and toggling across multiple databases
  • Must have excellent interpersonal skills and the ability to organize simultaneous tasks