Job Summary
A business management consultant is seeking a Remote Bilingual Spanish Human Services Inbound Customer Service Representative in San Antonio.
Candidates will be responsible for the following:
- Receiving calls from child support client stakeholders in accordance with Standard Operating Procedures
- Categorizing all calls received in one of the categories provided
- Recording any abusive and/or extraordinary calls
Skills and Requirements Include:
- Must maintain a general understanding of policies and procedures
- Possess strong oral and written communications skills
- Knowledgeable in modern office practices, procedures and equipment
- Exhibit excellent Interpersonal skills using tact, patience and courtesy
- High School Diploma or equivalent
- 1 year experience in an area of service delivery, customer service, call center technology, or related
