Job Summary
An educational software development company is filling a position for a Remote Bilingual Spanish LATAM Customer Success Manager.
Candidates will be responsible for the following:
- Developing and managing an engagement model with the customer
- Developing and managing a Customer Retention Plan that articulates the drivers of customer
- Developing and managing a Customer Success Plan with the customer
Skills and Requirements Include:
- This position may require up to 30% travel
- Fluent in Spanish
- Direct work with establishing strategic outcomes and measurements
- 5+ years experience in managing customer relationships and managing programs
- Bachelor's degree or college degree in technology required
- Deep experience with Higher Ed institutions
