Remote Bilingual Spanish Senior Complaints Coordinator

Job Summary

A bank is filling a position for a Remote Bilingual Spanish Senior Complaints Coordinator.

Must be able to:

• Advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements
• Investigate customer concerns, help create and implement process improvements and report trending customer issues
• Support other customer service advocates, who will reach out for help with a customer issue or complaint

Required Skills:

• High school diploma, GED or equivalent certification
• At least 2 years customer service experience
• Bilingual in Spanish and English