Remote Bilingual Spanish Service Desk Analyst

Job Summary

A software technology company needs applicants for an opening for a Remote Bilingual Spanish Service Desk Analyst.

Individual must be able to fulfill the following responsibilities:

• Utilize excellent customer service skills and exceed customers' expectations
• Properly escalate unresolved issues to the next level of support with strong supporting documentation
• Ensure proper recording, categorization, documentation, and closure of all tickets

Position Requirements Include:

• 6-12 months experience in a Service Desk or technical support role
• 6-12 months customer service experience in a professional industry
• High school diploma
• Strong troubleshooting and documentation skills
• Must be fluent in both English and Spanish (written/oral)
• Strong attention to detail and strong communication skills (both written and oral)