Remote Bilingual Spanish Servicing Support Contact Center Representative

Job is Expired

Location: Texas

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 07, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Education Level: Doctorate

Job Summary

A full-service bank and national mortgage originator. is filling a position for a Remote Bilingual Spanish Servicing Support Contact Center Representative.

Core Responsibilities of this position include:

  • Handling general customer inquiries upon completion of new hire training
  • Handling up to six additional call types such as, Escrow, Tax, Payoff, PMI, Heloc, Consumer
  • Using problem solving skills, paired with knowledge of procedures, to identify & communicate appropriate, accurate solutions

Skills and Requirements Include:

  • 1 year customer service, mortgage industry, or call center experience
  • Must have good telephone technique with well-developed customer service skills
  • Excellent verbal and written communication skills
  • Strong listening skills
  • Exceptional analytical and problem solving skills and an ability to think quickly under pressure
  • Demonstrated ability to look for ways to improve and promote quality

COMPLETE JOB DESCRIPTION

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