Job Summary
A full-service bank and national mortgage originator. is filling a position for a Remote Bilingual Spanish Servicing Support Contact Center Representative.
Core Responsibilities of this position include:
- Handling general customer inquiries upon completion of new hire training
- Handling up to six additional call types such as, Escrow, Tax, Payoff, PMI, Heloc, Consumer
- Using problem solving skills, paired with knowledge of procedures, to identify & communicate appropriate, accurate solutions
Skills and Requirements Include:
- 1 year customer service, mortgage industry, or call center experience
- Must have good telephone technique with well-developed customer service skills
- Excellent verbal and written communication skills
- Strong listening skills
- Exceptional analytical and problem solving skills and an ability to think quickly under pressure
- Demonstrated ability to look for ways to improve and promote quality
