Job Summary

A network security company is seeking a Remote Bilingual Spanish Technical Support Analyst.

Candidates will be responsible for the following:

• Building successful long-term relationships with external clients to ensure customer loyalty
• Delivering world-class customer service to resolve customer concerns and retain customers
• Engaging with internal and external customers via support tickets, email, phone, and chat

Required Skills:

• Native, bi-lingual or business proficiency in Spanish (essential)
• 1+ years technical support or IT client interfacing experience
• Basic understanding of Internet principles, terminology and functionality
• Basic understanding of networking protocols and devices, web servers and VPN
• Computer Science, Information Systems or Information Technology qualification
• Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology