Job Summary
An IT services and consulting firm is filling a position for a Remote Bilingual Technical Benefit Specialist.
Candidates will be responsible for the following:
- Providing professional and timely service to internal audit requests
- Responding accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries
- Escalating to Account Manager or Pod Manager when knowledge base or tools are insufficient to satisfy inquiries
Must meet the following requirements for consideration:
- HS Diploma required
- Effective communication skills via telephone, email and in-person
- 2 years of related experience and/or training
- Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc )
- Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements
- Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues
