Job Summary

A casualty and property insurance company is searching for a person to fill their position for a Remote Billing Customer Service Representative.

Candidates will be responsible for the following:

• Acting as the first contact for our customers: answering billing questions and taking payments
• Assisting customers with portal login and navigation and responding to general inquiries
• Providing our agency partners and clients the best-in-class service experience they want and deserve

Must meet the following requirements for consideration:

• Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
• Track record of success in managing competing demands, problem solving and strong decision velocity
• Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking
• Effective, strong, and service focused communication skills, both verbal and written