Remote Billing Representative

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Jun 16, 2021

Job Category: Financial

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

An IT company needs applicants for an opening for a Remote Billing Representative.

Individual must be able to fulfill the following responsibilities:

  • Proactively research, troubleshoot, and identify solutions to resolve potential customer billing issues
  • Monitor overdue subscriptions and plan cancellations via reporting channels
  • Monitor reporting channels daily to ensure failed subscription signups and upgrades are investigated and resolved

Qualifications for this position include:

  • Master communicator who can understand and explain billing topics
  • Previous experience and familiarity with utilizing Stripe
  • Ability to be thoughtful, kind, diplomatic, patient, and firm when applying company policies to customer inquiries
  • Demonstrated desire and capacity for ongoing learning
  • Ability to self-manage and get the job done without requiring close supervision
  • Savvy with internet technologies and platforms

COMPLETE JOB DESCRIPTION

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