Remote Biopharmaceutical and Life Sciences Contact Center Operations Leader

Job Summary

A biopharmaceutical and life sciences company is seeking a Remote Biopharmaceutical and Life Sciences Contact Center Operations Leader.

Individual must be able to fulfill the following responsibilities:

• Lead a team of contact center supervisors ensuring employee performance, development, and motivation
• Ensure company and regulatory compliance requirements are achieved
• Ensure delivery of the desired customer experience

Required Skills:

• High School Diploma/GED or
• Equivalent experience
• 5 years in a Contact Center
• Ability to optimize operations and champion change
• Strong project management and problem-solving skills
• Excellent communication; written, verbal & presentation skills