Job Summary

A startup in the blockchain space is seeking a Remote Blockchain Customer Care Manager.

Individual must be able to fulfill the following responsibilities:

• Lead your team to deliver an outstanding customer experience through email, telegram and twitter support
• Serve as an escalation point for high priority request or complex investigations or ideally automate yourself
• Create processes, hiring plans and automations to scale yourself and your team

Required Skills:

• 5+ years of managing customer care teams for a fintech or neo-bank
• Security and privacy focused
• Fluent in English written and verbal
• Be empathetic and understanding, go above and beyond to solve customer problems
• Tech savvy, comfortable learning new tools and platforms
• Experience with Zendesk or other CS management tools