Remote Blockchain Customer Support Lead in Miami

Job is Expired
Location: Florida
Compensation: To Be Discussed
Staff Reviewed: Mon, Oct 25, 2021

Job Summary

A blockchain company has a current position open for a Remote Blockchain Customer Support Lead in Miami.

Core Responsibilities Include:

  • Resolving the issues preventing our customers from having a successful experience
  • Owning the tracking and resolution of problems
  • Building and continually iterating on a triage and escalation framework

Required Skills:

  • 4 years of customer-facing technical experience
  • Able to manage multiple priorities, commitments, and projects
  • Excellent verbal and written communication skills
  • Have built scripts or onboarded tools to automate repetitive tasks  
  • A desire to build, lead and develop small teams
  • Extensive technical experience supporting customers using internet based products

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