Job Summary
An enterprise software company is seeking a Remote Business Customer Advocate.
Core Responsibilities of this position include:
- Utilizing your strong background in B2B or B2C customer service to provide billing and licensing support
- Funneling key customer feedback throughout the organization and drive internal process, policy, automation improvements
- Working collaboratively with a geographically dispersed team and other departments
Applicants must meet the following qualifications:
- Extensive background providing customer support through various channels such as email, phone, and chat
- Ability to work under pressure and remain flexible to changing schedules and demands
- Excellent written and spoken English language communication skills
- Ability to convey technical issues in non-technical terms
- The capability to shift from one function to another with relative ease and proficiency
