Job Summary
A virtual contact center solutions provider is searching for a person to fill their position for a Remote Business Insights Analyst.
Must be able to:
- Gather and synthesize key insights and build a narrative around patterns and trends identified
- Create data visualizations via presentations, dashboards, reports, etc
- Compile client-facing reporting to support daily, weekly, and monthly operational requirements
Position Requirements Include:
- Minimum of 1-2 years relevant experience in contact center operations
- Advanced MS Excel skillset required, and proficiency with Microsoft Office suite, Google suite
- Excellent written and oral presentation skills
- Advanced critical thinking skills to scope and frame problems
- Ability to effectively plan and manage concurrent responsibilities autonomously
- Effective interpersonal and relationship building skills to establish critical partnerships with cross-functional teams
