Job Summary

A business process management solutions provider is seeking a Remote Business Process Tier 3 Social Media Customer Service Agent.

Core Responsibilities Include:

• Listening, monitoring, responding and engaging with customers
• Being responsible for customer support and answering questions via multiple social media platforms
• Become an advocate for the company across multiple social media platforms

Qualifications Include:

• 1-2 years of customer service and/or customer relations experience required
• Strong knowledge of computer applications including: Microsoft Office and Internet Explorer
• H.S Diploma required
• Experience in social media management, marketing or public relations required
• Minimum typing speed of 25 wpm
• Experience dealing with high level/profile contacts in a customer service or social media environment