Job Summary

A business services company is filling a position for a Remote Business Services Technical Support Customer Agent.

Core Responsibilities Include:

• Supporting multiple clients to resolve their customer service needs
• Handling inbound calls, emails, or chat for multiple accounts
• Gathering and verifying the caller's information and document inside the appropriate system

Qualifications Include:

• Excellent verbal and written communication skills
• Ability to deal with upset customers and deescalate the situation
• Exceptional attention to detail and ability to multitask
• Ability to navigate through multiple systems with your computer
• Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment