Job is Expired
Location: Alabama, Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Maine, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Thu, Jun 03, 2021
Job Summary
A contact center and outsourced customer management solutions company has an open position for a Remote Business Support Liaison Specialist .
Individual must be able to fulfill the following responsibilities:
- Managing the site-level systems and ID contact between vendor and client
- Providing system and ID support and readiness
- Providing troubleshooting assistance to Agents/Representatives
Applicants must meet the following qualifications:
- IT service and support management
- Contact Center process and support knowledge
- High degree of customer service skills
- High degree of communication and project management skills
- Sense of urgency and ability to influence and negotiate
- Ability to quickly prioritize and analyze impact of issues
