Job Summary
A privately-held technology company is seeking a Remote Business to Business Software as a Service Customer Success Vice President.
Core Responsibilities of this position include:
- Driving global initiatives to improve customer activation, onboarding, expansion and retention
- Implementing measures to capture and track customer satisfaction and establish a customer-centric culture
- Leveraging existing and additional relevant technologies for tracking key metrics across the full customer lifecycle
Skills and Requirements Include:
- A degree from a reputable university
- Experience in leading and driving customer facing initiatives with cross-functional teams
- 5+ years of leadership in a senior Customer Experience/Success/Support role
- Excellent written and verbal communication to stakeholders
- Strong process/project management skills
