Job Summary

A call center has a current position open for a Remote Business to Business Technical Customer Care Representative I.

Must be able to:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Leverage multiple systems to research and troubleshoot service disruptions
• Trouble shoot data, video, and voice service disruptions

Qualifications Include:

• Must be 18 years of age
• High school diploma or equivalent
• Understand the basics of VoIP Phone systems, internet gateways, and HD video
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately