Remote Call Center Agent

Job Summary

To support a dynamic team, the part-time Remote Dispatch Call Center Agent will manage inbound and outbound calls, dispatch technicians, and provide exceptional customer service while working in a remote environment.

Key responsibilities

• Taking inbound and making outbound calls to customers daily
• Dispatching the appropriate technicians or resources to meet customer needs
• Providing empathetic customer service and ensuring client satisfaction

Required qualifications

• 1 year of call center experience (dispatch or customer service)
• Reliable and dependable with a positive, team-oriented attitude
• Experience with data entry and word processing
• Basic computer knowledge and ability to work in a fast-paced environment
• Fluent in writing, reading, and speaking English