Remote Call Center Agent

Job Summary

Working remotely from Connecticut, the full-time Call Center Remote Agent will manage inbound customer calls, respond to inquiries, and ensure service level agreements are met while maintaining accurate account documentation.

Key responsibilities

• Answer telephones and respond to basic customer questions or forward calls to appropriate personnel
• Record call details and process requests while ensuring service level agreements are met
• Perform data entry and match documents to accounts for accurate information management

Required qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software and Microsoft Office applications
• Strong problem-solving skills for effective inquiry resolution
• Ability to understand team roles and consult appropriate stakeholders for client inquiries
• Strong customer service skills with emphasis on professional communication