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Remote Call Center Agent

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Jul 29, 2022
Job Category: Customer Service
Employer Type: Employer

Job Summary

An IT consulting firm is seeking a Remote Call Center Agent.

Individual must be able to fulfill the following responsibilities:

  • Listen to Recorded Calls for Quality Assurance
  • Monitor on a daily basis looking for Call backs that are not happening and unanswered calls
  • Listen to calls by agent and lag calls where agents need additional coaching

Required Skills:

  • Clarity in Communicating
  • Technical Proficiency and Understanding in/of Products/Services
  • Patience
  • Empathy
  • Problem-Solving and Flexibility
  • Listening Capacity

COMPLETE JOB DESCRIPTION

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