Job Summary

An independent financial services organization is searching for a person to fill their position for a Remote Call Center Client Services Representative.

Candidates will be responsible for the following:

• Responding to web mail inquiries within delegated authority
• Providing customer service assistance
• Developing effective working relationships

Qualifications Include:

• Knowledge of organizational structures and functional responsibilities of an office
• Ability to expeditiously process quality transactions and provide follow-up as necessary
• Experience with Pension and Health & Welfare benefits plans
• Proven ability in judgment and handling angry/irate customers
• Meet or exceed performance standards in both quality and efficiency
• 2+ years' experience in a contact center environment