Remote Call Center Concierge

Job Summary

Providing essential support for clinical and wellness programs, the part-time Remote Call Center Concierge will manage member inquiries, verify eligibility, schedule appointments, and assist with technical support while working from home.

Key responsibilities

• Responds to member inquiries via phone, email, and chat, ensuring courteous and professional communication
• Determines program eligibility and collects detailed information, maintaining accurate and confidential records
• Coordinates appointments and guides participants through pre-visit requirements, providing necessary technical support

Required qualifications

• High School Diploma or GED certificate required
• 1 year of experience in Call Center or Customer Service operations, preferably in a Managed Care or Health Care environment
• 3 years of general office experience, including administrative support and project management preferred
• Proficiency in MS Office, including Outlook, Word, and Excel
• Demonstrated ability to learn and use multiple internal and external systems and tools effectively