Remote Call Center Confirmer

Job Summary

To support the coordination of virtual tours, the part-time hourly Remote Call Center Confirmer will verify reservation details, guide technology onboarding, and ensure operational excellence while working from home in the Eastern Time Zone.

Key responsibilities

• Coordinate scheduling and confirm tour times and attendee lists while reviewing owner qualifications
• Guide owners through necessary software requirements and troubleshoot connectivity issues prior to tours
• Accurately enter and update reservation data, maintaining up-to-date contact information within company systems

Required qualifications

• 2+ years of experience in a customer service or virtual support environment
• Vacation Ownership or Timeshare Outbound experience highly preferred
• Proven ability to communicate effectively via telephone and digital channels
• Strength in various tech platforms, including SPI, Excel, Email, Jag, and Max
• Willingness to occasionally work weekends, holidays, and extended hours to accommodate tour schedules