Job Summary

A digital transformation consulting firm has a current position open for a Remote Call Center Contact Center Representative.

Individual must be able to fulfill the following responsibilities:

• Meet or exceed government mandated timelines
• Receive inbound phone calls from our prescribers and members
• Utilize multiple software systems to create Prescription cases and determine coverage, determination and appeals process

Required Skills:

• High School Diploma, GED or equivalent required
• Ability to effectively plan, prioritize, and organize time and workload
• Good written and verbal communication skills
• Prior call center experience preferably with a multi-screen setup for easier navigation of multiple applications
• Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
• Proficient in navigation of multiple computer applications