Job Summary

A technology service consulting firm is filling a position for a Remote Call Center Contact Center Representative.

Must be able to:

• Receive inbound phone calls from our prescribers and members
• Utilize multiple software systems to create Prescription cases and determine coverage
• Research, troubleshoot and resolve client application discrepancies using computer system

Qualifications Include:

• Prior call center experience
• High School Diploma, GED or equivalent required
• Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
• Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
• Able to multi task efficiently in order to complete each call within the AHT targets designated by the Client
• Ability to type more than 30 WPM