Remote Call Center Contact Center Representative

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Tue, Jun 08, 2021

This job expires in: 16 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A technology service consulting firm is filling a position for a Remote Call Center Contact Center Representative.

Must be able to:

  • Receive inbound phone calls from our prescribers and members
  • Utilize multiple software systems to create Prescription cases and determine coverage
  • Research, troubleshoot and resolve client application discrepancies using computer system

Qualifications Include:

  • Prior call center experience
  • High School Diploma, GED or equivalent required
  • Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
  • Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
  • Able to multi task efficiently in order to complete each call within the AHT targets designated by the Client
  • Ability to type more than 30 WPM

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