Job Summary
A technology service and digital transformation consulting firm is in need of a Remote Call Center Customer Service Representative.
Candidates will be responsible for the following:
- Handling daily tasks through various form & medium of communication, written and/or verbal or phone
- Meeting the quality, productivity targets & defined timelines
- Utilizing Microsoft Office suite to go through emails
Skills and Requirements Include:
- Knowledge on ITES/BPO/KPO/Customer Service /Operations
- Computer literate: able to work with different programs and screens with the customer on the line
- Up to 6 months of experience in health care industry
- Exposure to business domain is an added advantage
- Excellent grasping powers able to understand the various processes
- Working knowledge of Microsoft Office skills (Excel in particular) and dual monitor handling
