Job Summary

A staffing agency has an open position for a Remote Call Center Fraud Prevention Representative in Springfield.

Must be able to:

• Answer inbound calls for fraudulent /suspicious transaction questions
• Assist cardholders/financial institutions with lost or stolen card reports
• Monitor and analyze transactions to detect suspicious activity

Required Skills:

• Strong written, verbal and interpersonal communication skills
• Ability to exhibit professionalism in handling multiple tasks in a fast-paced environment
• Able to adhere to a strict break and lunch schedule as well as remaining available to take calls throughout shift
• Minimum 1 year of experience in a high volume, inbound contact/call center
• Must be able to work assigned schedule in a 24/7 call center that will include weekends and holidays
• Must be able to work a 3 week training schedule Monday through Friday