Remote Call Center Manager

Job Summary

Managing a remote team of Call Center Supervisors, the full-time temporary Call Center Manager will oversee daily operations, ensure compliance with FEMA project objectives, and support survivors of natural disasters while working flexible hours, including weekends.

Key responsibilities

• Oversee daily operations to meet performance metrics and customer service level agreements
• Evaluate training needs and ensure staff compliance with policies and procedures
• Monitor performance goals and provide leadership on quality and operational issues

Required qualifications

• Bachelor's degree or equivalent combination of education and experience
• Three years of management experience or five years of related experience
• U.S. Citizenship and ability to pass a federal background check
• Proven ability to manage large-scale operations and perform operational analyses
• Strong client management skills and ability to work in a fast-paced environment