Remote Call Center Manager

Job Summary

To support a high-volume remote call center, the full-time Remote Call Center Manager will oversee workforce planning, scheduling, forecasting, and operational reporting while ensuring staffing resources align with operational demand.

Key responsibilities

• Develop workforce forecasts and staffing plans to meet operational needs
• Manage employee scheduling and optimize workforce activities
• Produce and analyze operational reports and performance metrics

Required qualifications

• Bachelor's degree from an accredited institution
• Minimum five years of experience in workforce management or contact center operations
• Experience with workforce management software and reporting tools
• Strong analytical skills and proficiency in Microsoft Excel
• Must meet security eligibility requirements