Remote Call Center Manager

Job Summary

Leading a high-performing remote customer service team, the full-time Service Unit Manager will oversee daily operations, employee development, and customer service excellence while managing a team of twelve through subordinate leaders.

Key Responsibilities

• Lead, coach, and develop team members while fostering a culture of accountability and continuous improvement
• Oversee call center operations to ensure service levels and quality standards are met
• Ensure exceptional customer experiences by refining service procedures and addressing service gaps

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience
• 5+ years of customer service or call center leadership experience
• 3+ years of people management experience, including leading supervisors or team leads
• Experience managing remote or geographically dispersed teams
• Proven ability to coach, develop, and retain employees