Remote Call Center Operator
Job Summary
Working remotely Monday through Friday from 8:30am to 5:00pm, the full-time Contact Center Support Operator I will answer inbound calls, provide information to callers, and facilitate transfers to appropriate destinations while ensuring timely access to patient care.
Key responsibilities
- Answer inbound calls and utilize electronic directories to transfer callers to the correct destinations
- Navigate the QGenda on-call system to identify and contact on-call providers with patient details
- Process special protocols for various hospital sites and assist individuals in emergency situations
Required qualifications
- High School Diploma or GED
- One year of call or contact center experience, or two years of customer service experience
- Experience in healthcare or a related field is preferred
- Emergency Medical Dispatch (EMD) Certification is a plus
Complete Job Description
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