Remote Call Center Quality Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Dec 23, 2020

This job expires in: 5 days

Job Category: Quality Assurance

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

A company that supplies business and tech services for the healthcare industry needs applicants for an opening for a Remote Call Center Quality Analyst.

Core Responsibilities of this position include:

  • Evaluate recorded calls to identify areas of service delivery that did not meet performance standards
  • Provide timely feedback to Quality Manager, Call Center Operations, etc
  • Provide timely coaching to agents in conjunction to ensure continuous improvement

Qualifications Include:

  • 1 year of recent experience as a call center Quality Analyst
  • Experience measuring employee performance including coaching to call center metrics
  • Strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
  • Excellent verbal and written communication skills
  • Able to remain focused and productive each day though tasks may be repetitive

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