Remote Call Center Quality Analyst

Job Summary

A company that supplies business and tech services for the healthcare industry needs applicants for an opening for a Remote Call Center Quality Analyst.

Core Responsibilities of this position include:

• Evaluate recorded calls to identify areas of service delivery that did not meet performance standards
• Provide timely feedback to Quality Manager, Call Center Operations, etc
• Provide timely coaching to agents in conjunction to ensure continuous improvement

Qualifications Include:

• 1 year of recent experience as a call center Quality Analyst
• Experience measuring employee performance including coaching to call center metrics
• Strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
• Excellent verbal and written communication skills
• Able to remain focused and productive each day though tasks may be repetitive