Remote Call Center Representative

Job Summary

A company is looking for a Call Center Representative to manage inbound support calls for affiliated Ophthalmology offices.

Key Responsibilities

• Respond to incoming calls efficiently while providing high-quality customer service
• Schedule, confirm, and follow up on patient appointments, handling inquiries with courtesy
• Update patient information and manage insurance verification and online appointment requests

Required Qualifications

• Experience in customer service, preferably in a healthcare setting
• Proficiency in Microsoft Word, Outlook, Excel, and computerized scheduling systems (EMR/EHR)
• Ability to handle multiple calls in a fast-paced environment
• Professional work ethic with adherence to HIPAA regulations
• Positive attitude and ability to work collaboratively with other departments