Remote Call Center Representative

Job Summary

A company is looking for a Call Center CT Remote.

Key Responsibilities

• Answers telephones and responds to basic customer questions or forwards calls to appropriate personnel
• Records calls and inquiries, processes requests, and updates account history with accurate documentation
• Performs data entry and ensures service level agreements (SLAs) are met or exceeded

Required Qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software and Microsoft Office applications
• Ability to understand team roles and identify stakeholders for resolving client inquiries