Remote Call Center Representative

Job Summary

A company is looking for a Call Center Representative for a Medical Answering Service.

Key Responsibilities

• Handle inbound calls and provide customer service in accordance with service level agreements
• Understand caller needs and connect them with the appropriate physician
• Document caller information accurately and maintain confidentiality at all times

Required Qualifications

• High School Diploma or GED required
• Six months of call center or customer service experience preferred
• Basic knowledge of healthcare preferred
• Fluency in Spanish preferred
• Ability to navigate multiple software systems while assisting customers