Remote Call Center Representative

Job Summary

A company is looking for a Call Center Representative for a remote position in the USA.

Key Responsibilities

• Provide knowledgeable responses to basic client questions and escalate complex cases as needed
• Resolve client problems, update account history, and follow up to confirm resolution
• Adhere to client SLAs, meet production targets, and collaborate with team members to resolve inquiries

Required Qualifications and Education

• 2 or more years of call center experience
• Background in healthcare
• Ability to work remotely with a minimum internet speed of 24MBS download and 8MBS upload
• Commitment to attend all scheduled training sessions for 90 consecutive days
• Availability to work any assigned 8-hour shift between 8:00 AM ET and 5:00 PM ET