Remote Call Center Representative

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service to pet families.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage in positive interactions with pet families and answer a high volume of customer service calls
• Gather and document pet medical information while meeting productivity and performance standards

Required Qualifications, Training, and Education

• Experience in high call volume, customer service, or call center environments
• Ability to work from home with a wired Ethernet connection
• Must attend a mandatory 4-week intensive training program at the beginning of employment
• Previous experience in a remote work environment preferred
• Physical ability to sit for extended periods and lift up to 15 pounds