Remote Call Center Representative

Job Summary

To support a high-volume medical call center, the full-time Remote Call Center Representative will serve as the first point of contact for customers, triaging calls, scheduling appointments, and providing exceptional customer service to ensure optimal patient care.

Key responsibilities

• Answers incoming calls, assesses urgency, triages, and directs calls according to established procedures
• Schedules patient appointments and coordinates with clinical personnel to optimize patient care and efficiency
• Obtains necessary patient registration information and verifies insurance eligibility while maintaining accurate documentation

Required qualifications

• High School Diploma or GED required
• Previous experience in patient services, medical reception, or a call center in a medical environment preferred
• Coursework in insurance/billing or medical practice education is preferred