Remote Call Center Representative

Job Summary

Providing essential support in a high-volume environment, the part-time Remote Call Center Representative will serve as the first point of contact for customers by answering calls, triaging inquiries, and scheduling patient appointments to ensure optimal patient care.

Key responsibilities

• Answers incoming calls, triages inquiries, and schedules patient appointments according to established procedures
• Obtains patient registration information, verifies insurance eligibility, and prepares charts for visits
• Assists patients with MyChart-related questions and maintains accurate documentation in the EMR system

Required qualifications

• High School Diploma or GED required
• Coursework in insurance/billing or medical practice education preferred
• Previous experience in patient services, medical reception, or a call center environment is highly preferred