Remote Call Center Representative

Job Summary

Providing exceptional customer service, the full-time Remote Call Center Representative will manage inbound calls to assist with truck and trailer breakdowns, schedule preventive maintenance, and address service-related inquiries while working flexible shifts between 7:00 am and 8:00 pm.

Key responsibilities

• Assist customers experiencing vehicle breakdowns and schedule necessary services
• Coordinate with technicians and vendors to identify repair requirements and manage service workflows
• Process customer service requests and follow up on inquiries related to billing and compliance

Required qualifications

• High school diploma or GED required
• Minimum of three years of customer service experience with issue resolution
• Prior call center experience preferred
• Ability to work flexible hours, including evenings, weekends, and holidays
• Strong organizational and multitasking skills