Remote Call Center Representative

Job Summary

To support a mission-driven team, the full-time Remote Call Center Representative will manage high-volume phone and email inquiries, providing accurate information and documentation while working within the Pacific Time zone.

Key responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner
• Research and provide accurate information based on established policies and procedures
• Document customer interactions and escalate complex issues to the appropriate team members

Required qualifications

• One to two years of customer service or call center experience
• Experience in healthcare, health insurance, claims, or provider relations
• Proficiency in managing high-volume inquiries
• Strong computer skills, including experience with Microsoft Office applications
• Ability to work effectively across multiple monitors and applications