Job Summary

A global healthcare company is seeking a Remote Call Center Representative in Canonsburg.

Individual must be able to fulfill the following responsibilities:

• Work with patients, insurance carriers, or other areas of the billing department to resolve billing inquiries
• Responsible for maintaining individual & departmental goals: Call Quality, Average Call Handle Time, Service Level, etc
• Provide feedback to management on identified issues & assist with resolution of any items or trends

Qualifications Include:

• High School graduate or GED required Skilled in developing and maintaining effective relationships
• Strong conflict resolution skills and ability to handle complex issues in difficult situations
• Organizational skills and ability to multi task in a fast paced environment
• Must be able to work independently, and communicate effectively using appropriate grammar, vocabulary, and word usage