Remote Call Center Specialist in Montpelier

Job ID: Available for Members

Location: Vermont

Compensation: Hourly

Staff Reviewed: Wed, Jul 17, 2019

Job Category: Customer Service, Non-profit

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A non-profit network of travel service providers has an open position for a Remote Call Center Specialist in Montpelier.

Core Responsibilities Include:

  • Exceeding member expectations by demonstrating concern for member safety
  • Processing member requests for roadside assistance
  • Keeping members informed of the status and progress of their requests

Skills and Requirements Include:

  • Initial onsite training
  • High School diploma, GED or equivalent
  • A passion for helping people and exceeding their expectations
  • Ability to utilize available resources to provide excellent member service
  • Ability to remain at a computer for extended periods of time
  • Ability to multi-task and maintain call center metrics